Returns Information

If for any reason you are not completely satisfied with your purchase from W. Bruford you can return the unworn goods within 28 days of receipt for either an exchange or refund.

When returning goods, the item(s) needs to be in their original and unused condition accompanied by the gift box, diamond certificate (where appropriate) and a copy of the original purchase receipt.

Due to hygiene concerns and health & Safety laws, We cannot accept the return of earrings, unless goods returned are faulty.

In the event of a return, item(s) can be return to the following address:

W. Bruford
11-13 Cornfield Road
Eastbourne, BN21 3NA 

For your own protection, when returning an item(s) direct to W. Bruford, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit. 

This does not in any way affect your statutory rights.